What is your ticket cancellation and/or transfer policy?

Cancellation/Refund Policy

Requests for full cancellation must be received by Transform Media, LLC in writing PRIOR TO January 16, 2026 and will be subject to a $75 processing fee.

Refunds will not be granted AFTER January 16, 2026, but the registration may be transferred to a future event. Refunds/Credits will NOT be given to no-shows. All cancellation refunds will be processed within 4 weeks of the completion of the event. Send refund requests to register@transform.us 

Substitution/Transfer Policy

Registrations may be transferred from one party to another party for the same event prior to March 20, 2026. After March 20, 2026, no attendee substitutions will be allowed. Registrations may be transferred to a future event only one time. All substitution requests will be processed within five (5) business days.

Substitutions between ticket types are not allowed, e.g. transferring a speaker pass to a non-speaker. All transfer requests are subject to Transform approval at its sole discretion and should be sent to register@transform.us for consideration. Selling/Re-Selling of registrations is strictly prohibited. Any attempt to sell/re-sell your registration, without Transform prior written consent, is null and void and Transform may, in its sole discretion, bar you from attending future Transform events.